Refund Policy

Thank you for choosing our Grounded Apothecary products. We strive to provide you with high-quality natural remedies and supplements to support your health and wellness journey. As part of our commitment to transparency and customer satisfaction, we have outlined our non-refund policy below:

1. Nature of Products:

Our plant medicine, herbal remedies, and sea moss products are crafted using natural ingredients, sourced sustainably and processed with care to maintain their potency and efficacy. Due to the nature of these products and their intended use as consumables, we cannot accept returns or offer refunds once the product has been purchased and received by the customer.

2. Health and Safety Considerations:

We prioritize the health and safety of our customers above all else. To ensure the integrity of our products, we adhere to strict quality control measures throughout the production process. Once a product has been shipped and received, it is considered unfit for resale due to potential contamination risks. Therefore, we cannot accept returns or exchanges for reasons related to health and safety.

3. Product Variability:

Please note that variations in color, texture, and taste may naturally occur in our tinctures, tonics, and sea moss products. These variations are inherent to the use of natural ingredients and do not indicate a defect in the product. As such, we cannot offer refunds or exchanges based on personal preferences regarding product appearance or taste.

4. Damaged or Defective Products:

In the unlikely event that you receive a damaged or defective product, please contact our customer service team immediately. We will work diligently to address the issue and provide an appropriate resolution, which may include a replacement product or store credit at our discretion.

5. Customer Responsibility:

We encourage all customers to review product descriptions, ingredients, and usage instructions carefully before making a purchase. If you have any questions or concerns about our products, please don't hesitate to reach out to our customer service team for assistance. By completing a purchase, you acknowledge and accept the terms of our non-refund policy.

6. Legal Rights:

This non-refund policy is subject to applicable laws and regulations governing consumer rights in your jurisdiction. Nothing in this policy shall limit or restrict your rights as a consumer under such laws.

7. Policy Updates:

We reserve the right to update or modify this non-refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns regarding our non-refund policy or any other aspect of our products or services, please contact our customer service team at groundedapothecary@yahoo.com.

By proceeding with a purchase, you agree to abide by the terms of this non-refund policy. We appreciate your understanding and support as we continue to serve you with the highest standards of quality and integrity.

Sincerely,

Grounded Apothecary